Last Updated: March 02, 2025
Welcome to The IMAT Master’s FAQ section! Here, you’ll find answers to common questions about our courses, payments, refunds, and more. If you have additional questions, feel free to contact us at admin@theimatmaster.com
1. About The IMAT Master
Q: What is The IMAT Master?
A: The IMAT Master is an online platform that provides high-quality digital courses and study materials to help students prepare for the IMAT (International Medical Admissions Test).
Q: Are your courses suitable for beginners?
A: Yes! Our courses cover everything from basic concepts to advanced problem-solving techniques, making them suitable for both beginners and experienced students.
2. Purchasing and Payments
Q: How can I purchase a course?
A: Simply visit our Courses page, select the course you want, add it to your cart, and proceed to checkout. You will receive instant access after completing the payment.
Q: What payment methods do you accept?
A: We accept list of payment methods, e.g., PayPal, Stripe, credit/debit cards for secure transactions.
Q: Will I receive an invoice after purchasing?
A: Yes! Once your payment is successful, an invoice will be automatically emailed to you.
3. Course Access and Usage
Q: How do I access my purchased courses?
A: After payment, you will receive an email with login instructions. You can access your courses anytime by logging into your account on The IMAT Master.
Q: Can I download the course materials?
A: Some study materials, such as PDFs, may be available for download, but video lessons must be streamed online to prevent unauthorized distribution.
Q: How long do I have access to the course?
A: Course access duration varies. Some courses offer lifetime access, while others may be available for a limited time. Check the course details before purchasing.
4. Refunds and Cancellations
Q: Do you offer refunds?
A: As digital products are instantly delivered, we do not offer refunds except in cases of:
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- Duplicate purchases
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- Technical issues preventing access
If you qualify for a refund, please contact us within 7 days of purchase at admin@theimatmaster.com
5. Technical Support
Q: I’m having trouble accessing my course. What should I do?
A: First, try refreshing the page or logging out and back in. If the issue persists, contact with your order details.
Q: The videos are not loading. What can I do?
A: Ensure you have a stable internet connection and try using a different browser. If the issue continues, contact our support team.
6. Affiliate and Discount Programs
Q: Do you offer discounts or promotions?
A: Yes! We occasionally run special discounts and promotions. Follow us on Social Media to stay updated.
Q: Can I become an affiliate and promote The IMAT Master courses?
A: We are working on launching an affiliate program. Stay tuned for updates!
7. Contact and Support
Q: How can I contact customer support?
A: You can reach us at:
📧 Email: admin@theimatmaster.com
🌍 Website: https://theimatmaster.com
We typically respond within 24-48 hours.